Comparing Copier Dealers: What Sets Fraser Apart
Choosing a copier dealer isn't about the devices. It's about the support behind them.
If you're reviewing multiple vendors, you've probably noticed something: Most proposals look similar.
Same type of devices. Similar pricing structures. Comparable claims about service.
The difference shows up after installation.
This page breaks down how Fraser compares to a typical copier dealer so you can make a clearer decision.
How to Compare Copier Dealers
The best copier dealer is the one that can support your business long after installation. When comparing dealers, look beyond the machine and evaluate service response time, technician training, proactive monitoring, contract transparency, local support and customer satisfaction. A lower price is only a good deal if the dealer can keep your devices running and your costs predictable.
Fraser vs. Typical Copier Dealer
| What Matters | Fraser | Typical Copier DealerW |
| Service Response | 1-hour acknowledgment with guaranteed 4-hour onsite time if a technician is dispatched | Varies, often undefined |
| Onsite Support | Local technicians with GPS-based dispatch | May rely on regional or rotating teams |
| Remote Support | Rapid Connect Team supports networking and technology issues; Smart Connect provides remote support for break/fix issues. | Limited remote troubleshooting |
| Proactive Monitoring | 24/7 monitoring with alerts and automation | Reactive, break/fix focused |
| Technician Training | 125+ hours per year, manufacturer-certified | Varies by dealer |
| Toner Management | Automated toner shipments based on actual usage | Manual ordering or delayed fulfillment |
| Service Consistency | Defined process with escalation paths | Depends on individual technicians |
| Customer Satisfaction | 94.5 Net Promoter Score | Rarely shared or measured at all |
| Long-Term Support | Dedicated account support and ongoing business reviews | Often transactional after install |
What These Differences Mean For Your Business
Less Downtime
Fast response and remote resolution mean fewer disruptions to your team's daily work.
Fewer Repeat Issues
Experienced, well-trained technicians fix problems correctly the first time.
More Predictable Costs
Clear contracts and proactive monitoring reduce surprise expenses.
Less IT Burden
Your internal IT team or managed service provider spends less time managing printers and troubleshooting issues.
How Fraser Delivers a Different Experience
A Structured Service Model
Every service request follows a defined process, from initial call to resolution. Nothing falls through the cracks.
Local Technicians, Backed by Central Support
You get the speed of a local team with the depth of a larger support infrastructure.
Proactive Device Monitoring
Devices are monitored in real time to catch issues early and keep your environment running smoothly.
Ongoing Training and Certification
Technicians receive continuous training to stay current with the latest equipment and best practices.
Proof the Fraser Service Program Works
- 94.5 Net Promoter Score (NPS)
- Over 6,000 customers said they would recommend Fraser to a friend or colleague in 2025
- Sharp Triple A Platinum Service Provider (highest service recognition; only dealer recognized in our area)
- Serving businesses across Pennsylvania, New Jersey and Delaware with local support teams
These aren't one-time wins. They reflect consistent service over time.
What to Ask Other Copier Dealers
If you're still comparing options, ask every vendor these questions:
- What is your average response time, and is it guaranteed?
- How many issues do you resolve remotely vs. onsite?
- How often are your technicians receiving training annually?
- Do you proactively monitor devices or wait for issues?
- What's included in your service agreement?
The answers will tell you more than the proposal.
Want a Simple Way to Compare Your Options?
If you're reviewing multiple quotes, it helps to have everything in one place.
Our Print Like a Boss Checklist gives you a structured way to:
- Compare copier dealers side by side
- Evaluate service, pricing and support
- Avoid missing details that can cost you later
Download the Print Like a Boss Checklist
See What This Looks Like in Your Business
Every business is different. The best way to understand how these differences apply to your team is to take a closer look at your current setup.
Fraser offers a straightforward print assessment to help you:
- Identify inefficiencies
- Compare service models
- Understand where you can improve performance and reduce costs
Most copier dealers look similar at the start.
The difference shows up in how they support you over time.
Choose the one that makes your day-to-day easier, not harder.
Frequently Asked Questions
Q: How do I choose the best copier dealer?
A: Look for a dealer with fast response times, strong technician training, proactive monitoring and clear service agreements. The dealer's support matters more than the copier itself.
Q: What is the difference between copier dealers?
A: The biggest differences are in service quality, response time, technician experience and how proactive the dealer is in maintaining your equipment.
Q: Are local copier dealers better than national companies?
A: Local dealers often provide faster response times and more personalized service, while still offering the same equipment as national providers.
Q: What should be included in a copier service contract?
A: A strong service contract should include parts, labor, toner, maintenance and unlimited service calls, along with clear response time expectations. Most copier service contracts do not include fixing issues relating to network problems.
Q: Why is service important when choosing a copier dealer?
A: Service determines how quickly issues are resolved, how often problems occur and how much downtime your business experiences over time.